Slime Mania Play Studio FAQS
Where is Slime Mania located?
Our store is located at DFO Jindalee ( Shop 61/16 Amazons Place , Jindalee - 4074).
We can't wait to welcome you to our colorful and creative space!
Do I need to make a booking to visit Slime Mania?
Bookings are not mandatory, but are encouraged, especially during peak hours and for group visits. You can book through our website with a lead time of 30 mins.
What ages are suitable for the Slime Mania Play Studio?
The Slime Mania studio is suitable for slime enthusiasts of all ages from 4+! We offer activities and slime-making experiences that cater to kids, teenagers, and adults alike.
Is slime safe?
Yes, slime at Slime Mania is safe. We use non-toxic, kid-safe ingredients, and our staff is trained to ensure a safe and enjoyable experience.
Please follow our guidelines and safety instructions during your visit.
Slime is not edible.DO NOT EAT.
What about hygiene and safety at the play studio?
Curious about the hygiene of shared slime? Fear not! We've got the scoop on keeping it clean!
- Hand Hygiene: Sanitize your hands before and after playing with slime at the sanitizing stations at the play studio.
- Clean Playing Surface: All surfaces are periodically sanitized and cleaned.
- Supervision for Children: Parent/accompanying adult supervision is mandatory. Slime Mania staff will also assist as needed for an enjoyable experience.
- Slime disposal: Slime used is disposed of periodically and new slime added frequently.
- Making and storing slime: Slime is made in clean surroundings using gloves and stored in airtight containers when not in use to prevent contamination.
Slime FAQs
Why is my slime sticky?
Slime can become sticky due to enduring heat during transit, or simply breaking down over time. This can be easily fixed. In every order we include a spray pen with diluted activator, and an instruction card. Follow the directions on the card to restore the slime to its desired texture. Adult supervision recommended.
Why is my slime stiff?
Slimes can become stiff and hard especially in colder months due to slime ingredients. This can easily be fixed.
Opaque slimes: Add small amounts of lotion to the slime and knead until you reach the desired consistency.
Clear slimes: Leave the slime in an airtight container in a warm place for a few days for the slime to thaw and soften up.
What is included in my order?
Each package comes with everything you need to get started - all the items that you ordered, activator pen, and an informative instruction card full of top tips on how to care for your slime.
RETURNS AND EXCHANGES
I received the wrong item. What should I do?
Please email us at support@slimemania.au with your order number and a picture of the incorrect item. We will work to provide a solution for you typically within 2-3 business days.
My package or items are damaged. What should I do?
Please email us at support@slimemania.au with a full picture of the damaged item or package and we will work to provide a solution for you typically within 2-3 business days.
In most cases, we will provide you with a full refund or store credit for the damaged item. If a replacement is available, we will ship out a replacement for the damaged item.
Claims for damaged or missing items must be reported immediately or within five days of the receipt of your order. The time frame is made to ensure the solid proof is shown.
Shipping
When will my order ship?
We process our orders within 1-2 business days. This means once you place your order, we package the items you ordered and prepare them for shipment within 1-2 business days. Please be aware that the delivery time you choose when selecting a shipping method only applies to shipping and will be added to the regular processing times.
What are the shipping rates?
Our postage cost is a flat rate of $10.
Orders above $60 are eligible for free standard shipping which will be automatically applied at checkout.
At Slime Mania, we're here to make your slime adventures memorable and fun. If you have any other questions or need assistance, don't hesitate to reach out to us.